Site Coordinator – VITA Tax Site Program

Project Destiny, Inc., 2200 California Avenue, Pittsburgh, PA 15212

Position Type: Part-Time (20 hours/week)   Compensation: $22–$25/hour, commensurate with experience

About the Role

Project Destiny, Inc. is seeking a motivated and detail-oriented Site Coordinator to manage the day-to-day operations of our VITA (Volunteer Income Tax Assistance) tax site. The Site Coordinator will play a key role in ensuring clients receive free, accurate, and high-quality tax preparation services while maintaining IRS compliance and program standards.

Key Responsibilities

• Oversee daily operations of the VITA tax site, ensuring smooth and efficient service delivery
• Greet and check in clients, verify documentation, and manage client flow
• Supervise and support volunteer tax preparers and greeters during site hours
• Ensure quality review procedures are followed on all tax returns prior to filing
• Maintain client confidentiality and safeguard sensitive taxpayer information
• Track site statistics, including number of returns prepared and clients served
• Ensure the site is compliant with IRS VITA program policies and procedures
• Troubleshoot issues that arise during tax preparation sessions
• Communicate regularly with program staff regarding site needs, challenges, and volunteer performance
• Assist with scheduling volunteers and maintaining site coverage
• Help set up and break down the site space, including equipment and supplies

Requirements

• Must attend all required IRS/VITA-related trainings
• Must pass the required IRS certification exam(s) prior to the start of tax season
• Strong organizational and interpersonal skills
• Ability to work with diverse populations in a professional, welcoming manner
• Basic computer proficiency (data entry; tax software use a plus)
• Prior experience with VITA, tax preparation, or customer service preferred but not required
• Reliable, punctual, and able to commit to a consistent weekly schedule during tax season
• 20 hours per week, including evenings and every other Saturday, are required during tax season.
• $22.00–$25.00 per hour, depending on experience

How to Apply

Interested candidates should submit a resume and brief cover letter to [email protected]. Please include your availability and any relevant tax preparation, customer service, or volunteer coordination experience.